Loss of Service on Broadband connections

Resolved
Resolved

This incident has now been resolved. If you continue to have issues, please contact us.

We apologise for any inconvenience.

Recovering

We are seeing services recovering and will continue to monitor. We are awaiting an update from our upstream supplier.

Investigating

We are currently seeing this issue affect a small number of our connections, however it is classed as a critical incident with our upstream providers and further technical and engineering resources have been allocated to resolve the ongoing issue. Please accept or apologies for any inconvenience caused

Investigating

We are aware of an issue that is impacting a subnet of our customers broadband connections going through one of our upstream carriers. Their network engineering and network systems teams are continuing to diagnose the issue.

Please accept our sincerest apologies for the inconvenience caused. We will provide a further update ASAP

Began at:

Affected components
  • Internet Connectivity
    • Leased Line Internet Services
    • ADSL / FTTC / FTTP LLU Broadband services