We've now resolved the incident. Thanks for your patience.
A fix has been implemented and we are monitoring the results.
Hello,
Our upstream supplier has confirmed that the issue was caused by faulty hardware which has now been replaced and full service was restored at 12:54.
We apologize for the impact this issue may have had for your business.
A full RFO will be available for you in due course.
Hello,
Our upstream supplier have isolated root cause and are working restoring the service. We sincerely apologise for the inconvenience caused. We will provide a further update by 15:00
Time posted
Apr 27, 13:15 BST
Components affected
Connectivity - Fibre line
Connectivity - EFM
Connectivity - ADSL Broadband
Connectivity - FTTC
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