Loss of Service on Broadband Connections

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Investigating

A fix has been implemented and we are monitoring the results.

Investigating

Hello,

Our upstream supplier has confirmed that the issue was caused by faulty hardware which has now been replaced and full service was restored at 12:54.

We apologize for the impact this issue may have had for your business.

A full RFO will be available for you in due course.

Investigating

Hello,

Our upstream supplier have isolated root cause and are working restoring the service. We sincerely apologise for the inconvenience caused. We will provide a further update by 15:00

Time posted

Apr 27, 13:15 BST

Components affected

Connectivity - Fibre line

Connectivity - EFM

Connectivity - ADSL Broadband

Connectivity - FTTC

Began at:

Affected components
  • Internet Connectivity
    • Leased Line Internet Services
    • ADSL / FTTC / FTTP Openreach Broadband services
    • ADSL / FTTC / FTTP LLU Broadband services