Connectivity issues with some broadband connections

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

The issue has been resolved and is relating to some DNS server errors. We are currently continuing to monitor for any reoccurance.

Investigating

We are aware of an issue that is impacting a subnet of our customers broadband connections going through one of our upstream carriers. Their engineering and network systems teams are continuing to diagnose the issue. Please accept our apologies for the issue, and we will update this status ASAP.

Began at:

Affected components
  • Internet Connectivity
    • ADSL / FTTC / FTTP Openreach Broadband services
    • ADSL / FTTC / FTTP LLU Broadband services