Our carrier has resolved the network issue affecting the routing of these numbers. We have conducted a series of test calls, and the numbers are now routing with audio successfully.
If you are still experiencing any issues, please let us know. We sincerely apologise for the inconvenience this has caused.
This issue is currently affecting a subset of numbers from a specific carrier, resulting in failed inbound audio. Following an update from our upstream supplier, they have identified that this issue is only impacting ported numbers through BT, specifically routing through BT IPEX.
The issue has been escalated to BT, and they are treating it as a priority 1 incident. We are actively working on this and will provide further updates as soon as we have them.
We have received reports of a small number of customers reporting issues with inbound and outbound call audio. This appears to be related to an interconnect with Gamma and BT, resulting in loss of audio. Our suppliers are escalating this as a matter of urgency and we are awaiting a resolution. We have no ETA at this time. We sincerely apologise for the inconvenience this may cause.
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