Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

Our testing indicates that inbound traffic through the affected upstream supplier is now returning to normal, with no call failures observed within the last 30 minutes.

We will continue to monitor the situation.

We ask customers to retest and report any issues.

Updated

The upstream supplier is continuing to investigate presently.

The calls affected appear to be a subset of numbers through the affected supplier, with the majority of inbound traffic through the supplier appearing as unaffected.

We will provide a further update as soon as possible.

Investigating

Hello,

We are currently investigating reports of inbound call failures, through one upstream supplier.

We apologise for the inconvenience this is causing.

We will provide a further update shortly.

Began at:

Affected components
  • Kwikvoice VoIP Platform