Global Microsoft Office 365 Issue - affecting all Microsoft Office 365 / Cloud services

Microsoft have now resolved the incident. Thanks for your patience.

We are now seeing services connect and Outlook clients / agents are responding. Mail is currently being delivered though we expect a significant backlog of email so recovery will take some time.

Microsoft Update:

We’re seeing encouraging recovery progress in Europe, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure. Japan remains comparatively more stable, while North America is also improving; however, some users may still experience intermittent issues as recovery actions continue.

We're focused on addressing the remaining areas of disruption and improving service consistency across affected regions. Reducing email queues and backlogs remains a priority, and the extended 48-hour email timeout window remains in place to help protect delayed messages as delivery catches up.

Microsoft are continuing to work on recovery. Small progress made, but efforts are continuing.
Our data shows customer tenants and associated services remain offline and unable to be used.

Microsoft have been experiencing a major outage of their Microsoft 365 and Cloud products /services as of approximately 6PM yesterday.

This incident is still ongoing and there is currently NO ETA on recovery.

We have been monitoring regularly overnight and following Microsoft status posts, but the issue remains and users are unable to access email services via Outlook on desktop, mobile apps or webmail etc.

This post has been raised for notification in anticipation of support demand at the start of the UK working day if the issue continues for a longer period.

Latest information is available at https://status.cloud.microsoft

Our options to assist with email issues will be limited, and the impact will likely continue for some time once services are restored.

Microsoft Teams is available for users as an alternative contact method, though use for communication to companies outside your own may be limited to due to security configurations.

Please accept our apologies for the inconvenience caused.

We will update this post as soon as we have more information.