Issues with VoIP platform - call failures and audio issues

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Updated

We have seen the majority of customers connect and send / receive calls normally however there is still a subset of customers having issues. We are investigating this as a priority and will update as soon as possible. We apologise for the inconvenience caused.

Recovering

We've fixed the core issue, and are waiting for things to recover.

Investigating

We are aware of inbound and outbound call failures. Please be advised this has been escalated to the highest priority & our teams are working to restore the service as soon as possible.

We apologise for the inconvenience caused

Began at:

Affected components
  • Kwikvoice VoIP Platform
  • VoIP Management Portals